FAQs

The Pet Rehydration Station

How does the Pet Rehydration Station work?

The Pet Rehydration Station utilises a mechanical valve system, similar to water troughs used by cattle and poultry in the agriculture industry.

When your pet drinks, the water level will drop - The mechanical valve will then automatically allow water to flow into the Rehydration Station until it reaches a pre-set level where it will then shut off the water flow. Every Pet Rehydration Station comes with a backflow device to ensure that back siphonage into mains water will never occur

It is an indestructible and reliable automatically refilling water solution for even the toughest pets.

What makes the Pet Rehydration Station better than other troughs and auto-fills?

Unlike other troughs and auto-fills on the market, we utilise the highest quality materials and take pride in all stages of production and manufacturing of our products. The Pet Rehydration Station fully houses and protects the mechanical valve system ensuring it does not get damaged and compromise your water source.

We’ve tried and tested our products the toughest conditions to truly last a lifetime, backing these with a 10-year warranty and ongoing customer support – not only that, but they are also the only unit on the market comply with some of the strictest plumbing standards and regulations.

Will it get hot in the sun?

Being from the land down under, you can imagine the sun is a massive factor when trying to provide care for our furry family members.

Our units have been designed with dual layer insulation (similar to a portable cooler or thermos flask). Through this dual layer air insulation gap, the Pet Rehydration Station always maintains a cool/consistent temperature.

Being constructed from a highly reflective material with a high temperature tolerance, the Pet Rehydration Station is not only able to withstand extreme temperatures, but it also deflects direct sunlight significantly better than plastics and other materials.

When exposed to direct sunlight for a couple hours, the water temperature inside our units should only fluctuate a couple degrees, if any at all. Our units have been confirmed to maintain a cool and consistent temperature in rural desert regions of Australia where temperatures exceeding 45 °C (113°F) is the norm.

Is it possible for my pet break it?

They can try; however, we highly doubt it.

When we say our Pet Rehydration Stations are 100% Pet Proof, that’s a guarantee. The internal mechanical valve mechanism is fully housed, the only way your pet can get to this is if they know how to use power tools.

Our products have been on the market since 2016. With thousands of pets worldwide (including military, police and border force working canines) we still have not lost one single Pet Rehydration Station.

If you think your cheeky pet may pull on the provided Stainless Steel Braided Hose line, we recommend saddle clipping them to a wall or running the water through copper piping (which is what we recommend for those military, police and border force working canines).

Do I need a plumber to install it?

Definitely not! We’ve designed these to be an easy D-I-Y installation. Some “handy man” skills may make things even easier, however everything needed to get up and running to a standard garden faucet is included with every purchase (detailed instructions, adapters, and fixings).

To make things even easier, we provide you with an easy, step by step installation video you can follow along to.

If you are looking to run water to your unit through copper piping or further away from the tap, that’s when we would recommend getting in touch with a plumber.

Does it come with a warranty?

Any products manufactured by us are backed by a 10-year warranty (from date of purchase) against any manufacturing faults and defects - we’re that confident that are products are built to last a lifetime! Check out this page for full info on our warranty: Product Warranty

Is it easy to clean?

It’s a breeze. All Pet Rehydration Stations (excluding the XS) come with an easy waste release valve. Simply undo it to drain the unit.

Our units are not intended to be “set and forget”, a regular cleaning schedule is required to keep your water clean and station running optimally. This may differ due individual pet’s habits, location of installation etc. You can look at our easy-to-follow care and cleaning guides here: Care & Cleaning

What size should I get?

Being automatically refilling, water volume isn’t an issue. We’re not the type of business to upsell you a size that isn’t suited to you and your pets. In most cases we would recommend our standard sized Pet Rehydration Station.

Dependent on breed, number of pets and types of pets we may recommend one of our different sizes. If you are unsure, you can get in touch with us directly here: Contact Us

What materials is the Pet Rehydration Station made of?

Our standard range of our Pet Rehydration Stations are manufactured from Stainless Steel Grade 304, which under normal conditions this grade of stainless steel is corrosion resistant.

Any of our products manufactured from Marine Grade Stainless Steel Grade 316 offer a higher level of corrosion resistance, due to its chemical composition. While the cost of 316 is slightly higher, it offers greater protection from any surface corrosion when installed in areas that directly (or indirectly) meet salt/chlorine or any other powerful corrosives (i.e., areas up to 5km from any coastline, saltwater lakes/rivers, salt/chlorine pools/spas).

Is the Pet Rehydration Station available in stores?

We are a direct to customer manufacturer, our Pet Rehydration Stations are only available on our online store. We prefer to sell directly to our customers to keep the prices as low as possible.

Where is it made?

Our products proudly designed and manufactured in Brisbane, Australia to survive the toughest Aussie conditions.

One of our biggest passions is shining the spotlight on quality Australian made products.

We are proudly wearers and licensees the famous green and gold kangaroo on our Pet Rehydration Station products as part of the official Australian Made Campaign Limited (AMCL) product certification.

Shipping & Payments

How much does shipping cost and how long does it take?

We offer $30 EXPRESS Shipping straight to the United States - *For orders valued over $130 USD.

We ship internationally via DHL EXPRESS WORLDWIDE, a premium service which takes up to 5 business days to arrive after shipping from our workshop in Brisbane, Australia.

  • All standard products are manufactured and shipped within 3 business days from order placement during non sale periods. 
  • All custom products require up to 20 business days for manufacturing and assembly prior to shipping.
  • If you order during a sale period please allow up to 5-10 business days for your order to be shipped due to the huge volume of orders going through our warehouse.

If for some unforeseen reason there will be a delay in shipment our team will get in contact with you via email. 

Orders valued under $130 will be shipped via Australia Post International.

Where do you ship to?

Our $30 EXPRESS Shipping is only for our customers in the United States of America (U.S.A).

For other international orders, please get in touch with your location so we can source the most convenient and affordable shipping option for you - Contact Us

What payment methods are available?

We accept all major credit cards (Visa, Mastercard, and American Express), as well as PayPal. 

 

 

Do you have any buy now, pay later providers?

As of yet we currently do not utilise any buy now, pay later services internationally. This is something we are currently looking into and may update in future.

Can I have a discount code for my order?

Since you asked so nicely, here you go mate WELCOME5 (this will save you 5% off your first order).

DK Stainless proudly services Military and Emergency Service Canines around the world. To show our support to all the brave men, women and dog’s, DK Stainless offers an individual discount program for first responders, firefighters, emergency services, active military and veteran service members - Find out more.

Can I have a discount for a bulk/wholesale order?

You sure can! For Wholesale, Bulk-Orders, Military, Government, Local Council and Law enforcement agencies DK Stainless offers a direct sales program.

 

 

For any pre-sales, technical or support needs please contact us directly at infous@dkstainless.com.au regarding your specific requirements.

For direct U.S sales enquiries, please get in touch with our U.S Sales Team

DK STAINLESS - U.S SALES TEAM
📧 bjjudge@dkstainless.com.au
📞 (334) 592-9202